Queues at a glance
See each queue's status, the ticket being served, what comes next, and how many tickets are waiting, served or skipped.
Queue management software
Run your queues. Let every customer follow their turn.
Turny gives your team one web workspace to create queues, issue tickets and serve the next customer. Customers find your organization in the Turny mobile app and watch the current turn move toward their ticket.
- Internal, guest and registered tickets
- Owner, Admin and Staff roles
- English and Arabic
Turny customer app Customers follow their queue and ticket from their phone.
Coming soon onApp Store
Coming soon onGoogle Play
From a new queue to the customer's turn
Each step happens in the Turny workspace, and each one changes what the customer can see in the app.
Create and start a queue
Your team creates a named queue. It stays in Created status until someone presses Start queue.
Issue tickets or let customers book
Staff create internal, guest or registered tickets. Registered customers can also book a ticket for a public queue in the mobile app.
Serve the line
Serve Next calls the next ticket. Staff can skip a ticket and reinsert it later, pause and resume, or stop booking and finish the tickets already waiting.
Customers follow their turn
The customer app shows the ticket's position, the current turn and the ticket's status as the queue moves. Guests can track a ticket with its code.
One workspace for everyone who runs the line
Owners, admins and staff sign in to the same Turny workspace. The sidebar shows each person the areas their role allows. Choose Queues, Members or Activity to look around.
Illustrative workspace with sample data.
Members and invitations
Invite members by email, resend invitations, and see who holds the Owner, Admin or Staff role.
Activity log
Owners and admins review a role-scoped record of organization activity, filtered by event type.
The Turny customer app
Your turn, wherever you are.
Find your organization, explore its queues and keep your ticket close as your turn moves forward.
Find an organization
Search by name or code, or scan the organization's QR code.
Check the queues
Customers see each public queue's current turn and how many people are waiting. Booking a ticket needs a registered account.
Follow the ticket
Guests and registered customers can look up a ticket by its code, then add it to My Tickets to keep following the current turn.
Roles that match how your team works
Turny has three organization roles. Permissions are checked on the server, not only hidden in the interface.
| Capability | Owner | Admin | Staff |
|---|---|---|---|
| Run queues and serve tickets | Yes | Yes | Yes |
| Issue, convert, skip and reinsert tickets | Yes | Yes | Yes |
| Invite members and manage invitations | Yes | Yes | No |
| Dashboard, settings and activity log | Yes | Yes | No |
| Organization wallet and top-ups | Yes | Yes | No |
| Promote Staff to Admin | Yes | No | No |
| Transfer ownership | Yes | No | No |
Built-in controls
- Protected workflows require signing in to the workspace.
- Server-side role authorization for organization workflows.
- A role-scoped activity log of member, wallet and organization events.
- Separate account types for your team and for your customers.
English and Arabic in the same workspace
Each person can switch the Turny workspace between English and Arabic. The Arabic interface uses a right-to-left layout, from the sidebar to the ticket list, and the customer app includes both languages.
TURNY PARTNER PROGRAM
Grow your network. Earn with Turny.
Know an organization ready for better queues? Introduce them to Turny and turn your connections into an earning opportunity.
Register as a MarketerJoin online. Verify your email. Start making introductions.
Your connections. A new opportunity.
Earn commission on eligible tickets
Commission applies to eligible tickets booked through your acquired organizations during their applicable commission windows. Rates may change.
Join Turny
Create your marketer account and confirm your email to get started.
Introduce organizations
Help organizations discover Turny and invite them through your workspace.
Earn commission
Follow eligible ticket commissions and your balance in your marketer dashboard.
Questions about Turny
Straight answers about what Turny does today.
Turny is queue management software. Organizations use a web workspace to create queues, issue tickets and serve customers in order. Customers use the Turny mobile app to find queues and follow their tickets.
No. Turny manages live ticket queues: a customer takes a ticket and is served in turn. It does not schedule appointments for set times.
Staff can issue internal, guest or registered tickets from the workspace. Registered customers can also book a ticket for a public queue in the mobile app.
Yes. Guests can browse public queues and look up a ticket with its ticket code. Booking a ticket in the app requires a registered account.
For tickets in My Tickets, the current turn and the ticket's status update in the customer app through Turny's live queue updates. How quickly an update arrives depends on the customer's connection.
Yes. Turny has Organization Owner, Organization Admin and Staff roles. Staff work in the queues. Admins also invite staff and manage settings and the activity log. The owner can invite admins, promote staff to admin and transfer ownership.
Yes. The workspace and the customer app include English and Arabic, and the Arabic interface uses a right-to-left layout.
Not as a separate feature. An organization runs named queues; there is no branch or location management today.
Promo codes apply to organization wallet top-ups. The organization's Owner or an Admin enters the code when topping up in the workspace, and each code can be used once per organization under its campaign terms. They are not discounts for customers.
See Turny with your own queues
Request a demo and we'll walk through the workflow your organization would use, from the first queue to the customer's turn.
What a demo covers
- Set up named queues and start serving
- Issue internal, guest and registered tickets
- Give owners, admins and staff the right access
- See the customer app beside the workspace
The Turny team
Contact us
Have a question about Turny? Tell us how we can help.
- Send your messageQuestions about queues, tickets, roles or the customer app.
- The Turny team replies by emailEvery message goes straight to the team inbox, and the answer goes to the email you enter.
We use these details only to respond to your inquiry.