TurnyالعربيةRequest deletion of your Turny account and data
Registered customers can request account deletion in the app account settings or contact Turny administrators below, including when sign-in or age verification prevents access.
The app does not offer Guest data deletion or clearing the Guest session. Tracked tickets are stored on the phone without association with a Guest identity on the server. Data-related requests may be sent by email for verification and assessment.
- Send your request from the account email where available and state that you request deletion of your Turny account and data.
- Turny administrators will verify your identity and identify the account. Do not email passwords, sign-in tokens or card information.
- Submitting a request does not automatically delete an account. Pending payments, balances and records that must be retained are reviewed before action is confirmed.
This opens your email app. The request is not sent until you send the email. If it does not open, email: privacy@turn-y.com
What happens to your data?
Eligible registered-customer profile fields are removed or replaced. Financial and operational records and limited identifiers may remain for lawful purposes; active tickets may be affected. Guest ticket records are independent of the Guest identity and local tracked list. The general retention rule is up to five years from system entry, subject to the exceptions and rights explained in the Policy.